People Seeking Sanctuary
The diversity of our towns and cities has changed rapidly over the past two decades. How much do you know about the cultures, experiences, and world views of those seeking sanctuary in your area? This course supports staff to better understand the experiences of people seeking sanctuary and the realities faced by refugee and asylum‑seeking […]
Hate Incidents and Hate Crime: Awareness, Response and Prevention
This interactive session supports housing staff to understand what hate incidents, hate crime and mate crime are, who can be affected, and how these issues can present in housing contexts. Using relevant case studies, the course explores the role of housing organisations in supporting victims, increasing reporting, responding appropriately, preventing repeat incidents, and working with […]
Stress Resilience
Stress is a common part of working life, but prolonged or unmanaged stress can have a significant impact on physical health, mental wellbeing and performance. While people are naturally resilient, many receive little support or space to understand how stress affects them or how resilience can be strengthened in healthy ways. This session supports participants […]
i-act for Managers
The i‑act programme is successfully being rolled out across many organisations throughout the UK and around the world, including local councils, corporate businesses, hospitals, housing associations, construction companies, and universities. There are two versions of the accredited i‑act training – one specifically for managers and one for employees / frontline-workers. The i‑act course looks at […]
Mental Health First-Aid Wales
MHFA is essential training for everybody and is especially relevant to those working in housing. Mental health challenges, such as anxiety and depression are common; one in four people will experience some form of difficulty with their mental health in the course of a year. There still exists a level of stigma associated with mental […]
Recognising and Challenging Bias
Everyone holds biases. These develop through lived experience, social norms and organisational systems, and they can influence how we interpret situations, make decisions and interact with others. While bias is often unintentional, its impact on colleagues, tenants and service users can be significant. This course supports staff to develop a deeper awareness of bias and […]
Culture and Inclusion in Practice
In an increasingly diverse society, understanding culture and inclusion is essential for anyone working with colleagues, customers and members of the public. Everyday interactions shape trust, engagement and people’s experience of services. This practical and reflective session supports participants to explore how culture influences values, behaviours and communication styles. The course encourages participants to reflect […]
Becoming Antiracist: From Awareness to Action – all Staff
Designed for staff across all roles, the training supports participants to understand racism, privilege and inequality, and their role in contributing to an anti‑racist workplace. The course explores how racism can occur in everyday organisational contexts, including through systemic factors such as bias, microaggressions and institutional racism. Through guided discussion and interactive activities, participants reflect […]
Becoming antiracist: from awareness to action: Senior Leaders
Senior leaders and Board members play a critical role in setting organisational culture and dismantling systemic barriers. This course supports leaders to embed anti‑racism into strategic priorities and governance practice, moving from awareness to sustained action. The course builds on learning from the Black Lives Matter movement and is closely aligned with our Deeds Not […]
Equality, Diversity, Inclusion and Belonging: Essentials for Tenants
This course is designed to support tenants and tenant groups to develop a clear and practical understanding of equality, diversity, inclusion and belonging within a housing context. Participants will gain an overview of the responsibilities of housing organisations under the Equality Act 2010, and explore how the legislation shapes the rights and responsibilities of both […]