Are you passionate about helping people, solving problems and making a real difference in your community? If so, this could be the perfect opportunity for you.
​As a Money Solutions Assistant, you'll play a vital role in supporting our tenants to sustain their tenancies, improve their financial wellbeing and access the support they need when times are tough. You'll be the first point of contact for customers with early stage rent arrears, building trusted relationships and working proactively to prevent issues from escalating.
​This is far more than a traditional collections role. You'll combine excellent customer service with empathy, problem solving and practical support, helping customers navigate financial challenges, access benefits and support services, and stay on track with their rent payments. Every conversation is an opportunity to make a positive impact.
​Working as part of our Housing & Communities team, you'll collaborate closely with colleagues across Money Solutions, Neighbourhood Management and New Homes, making this a varied and rewarding position where no two days are the same. One day you could be helping a tenant access financial support, the next assisting with lettings enquiries, safeguarding concerns or community initiatives.
​We're looking for someone who genuinely cares about people, enjoys building relationships and thrives in a fast paced environment. In return, you'll join a values driven organisation where your work directly contributes to stronger communities, sustainable tenancies and better outcomes for our customers.
​If you're looking for a role where you can use your customer service skills to create real change in people's lives, we'd love to hear from you.
​Join us and help make a difference, one conversation at a time.
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